Client Success Stories
See how we've partnered with organizations across industries to navigate complex change and deliver measurable results.
Every engagement at 18 Coffees starts with a simple belief: organizations that build the muscle for continuous adaptation outperform those that plan for one specific future. The case studies below represent a cross-section of our work across organizational change management, HR consulting, strategic communications and marketing, AI strategy, and leadership training.
ACLU Case Study: Empowering Influencer Advocacy for the Know Your Rights Campaign
18 Coffees partnered with the ACLU to design an influencer content hub strategy for the Know Your Rights campaign, equipping the organization to activate creators at scale during a pivotal moment for civil liberties.
Simple Mills Case Study: Building the Marketing Foundation for a Breakout CPG Brand
18 Coffees partnered with Simple Mills at its earliest stage to launch the brand’s first social media communities and marketing strategy, driving 135% average audience growth and building the organizational infrastructure for scale.
Large County Government Agency Case Study: Strategic Planning & Leadership Development for Public Sector Transformation
18 Coffees partnered with a large county government agency to finalize and implement a multi-year strategic plan while building organizational adaptability through targeted leadership training and change management.
Obama Foundation Case Study: Designing a Measurement Framework for the Chicago Strategic Plan
18 Coffees partnered with the Obama Foundation to design a measurement framework for their five-year Chicago Strategic Plan, turning ambitious community investment goals into actionable, trackable metrics.
Leading Health Care Philanthropy Case Study: Organizational Change Management for Major Nonprofit Transformation
18 Coffees partnered with one of America’s largest health philanthropies to lead a major organizational transformation, guiding the design and merger of key departments with measurable gains in morale and engagement.
Guild Row Case Study: Comprehensive Branding & Launch Strategy for Creative Membership Community
18 Coffees developed the brand identity and go-to-market strategy for Guild Row, a creative membership community now recognized as Chicago’s best coworking space three years running.
Ocient Case Study: Custom Leadership Training to Sharpen Communication & Accountability
18 Coffees designed a custom leadership training for AI data company Ocient, empowering managers with practical communication and accountability skills that energized the entire organization.
Faith in Place Case Study: Market Expansion Strategy for Environmental Justice Nonprofit
18 Coffees partnered with environmental justice nonprofit Faith in Place to develop a market feasibility study and expansion strategy that secured unanimous board approval for growth into new states.
Social Innovation Summit Case Study: Digital Marketing Strategy for Global Social Impact Conference
18 Coffees has been the Social Innovation Summit’s digital marketing partner for five consecutive annual summits, delivering strategies that achieved a 499% YoY increase in impressions and 3 million in reach.
Immigrant Legal Resource Center Case Study: Digital Transformation & Multicultural Engagement for National Nonprofit Network
See how 18 Coffees designed a scalable digital toolset for a national nonprofit network, increasing online citizenship applications by 170% and growing the campaign's email list by 500% across three years.
Global Accounting Network Transforms Leadership Development with Custom Training
18 Coffees partnered with a leading global accounting network to redesign their annual leadership training, creating a highly interactive program that fostered cross-border collaboration and equipped leaders with vital change management skills.
Global Accounting Network Case Study: Strategic Organizational Change Management for New Technology Implementation
Learn how our consulting firm partnered with a global accounting network to implement a comprehensive organizational change management strategy for their mission-critical technology rollout.
United Way Worldwide Case Study: Driving Network-Wide Transformation & Change Management
Discover how our consulting firm guided United Way Worldwide through a multi-year network-wide transformation, implementing robust change management and innovation strategies for over 1,100 chapters.
Vote.org Case Study: Driving Voter Participation Through Digital Marketing Strategies
Discover how our strategic communications and digital marketing expertise helped Vote.org significantly amplify voter participation during the 2020 election cycle.
Design Public Group (HNI Corp) Case Study: Launching a B2B Brand with Strategic Marketing & Process Design
Discover how our firm developed a robust brand and digital marketing strategy for Design Public Group (HNI Corp), successfully relaunching their B2B eCommerce platform.
Bose Case Study: Elevating Brand Content Strategy & Millennial Engagement
Learn how our firm helped Bose transform its content strategy, achieving significant increases in millennial engagement and outperforming industry benchmarks.
Pandora (SXM Media) Case Study: Enhancing Leadership & Navigating Organizational Change
See how we’ve helped Pandora (SXM Media) successfully navigate complex organizational changes and enhance leadership capabilities through tailored training programs.
