Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
Organizational Change Surged 183% — and Leaders' Decision-Making Is Paying the Price
Change volume surged 183% from 2020 to 2024. Research shows leaders' brains are hitting cognitive limits that undermine the decisions that matter most.
March 2026 Business Trends: AI, Burnout, Change Management
March's trends reveal a common thread: organizations are investing in new technology and strategy without investing in the capacity to change how people work. From AI adoption divides to silent burnout among high performers, these four workforce trends are shaping how leaders navigate 2026.
Your feedback culture is quietly driving people out
New research shows 14% of employees have job-hunted over bad feedback alone. Here’s what the data reveals about generational gaps and what to do about it.
Your AI Initiative Is Stuck in IT — Here’s What That’s Actually Costing You
Most organizations hand AI to IT by default — then wonder why adoption stalls. Here’s how to recognize the IT-ownership trap and build a governance model that actually delivers business results.
January 2026 Business Trends: When AI Promises Meet Ground Truth
CEOs report AI saves them 8+ hours weekly; employees say less than 2 hours. RTO compliance surged as economic anxiety shifted workplace power. Corporate social responsibility rhetoric retreated. January's trends reveal widening gaps between how leaders perceive change and how workers experience it.
The Consulting Questions That Defined 2025 (And What They Tell Us About 2026)
Client questions shifted in 2025—from "How do we build an AI strategy?" to "How do we get people to use the tools we bought?" Here's what our discovery calls revealed about what organizations actually need.
Looking Back to Look Ahead: November 2025 Business Trends
November revealed critical shifts in AI adoption, workforce models, and leadership confidence. Here's what organizations need to know.
The Mistake Driving Entry-Level Extinction
Companies think they can eliminate entry-level jobs with AI. But they're defining work wrong—and the organizations that succeed will build new paradigms.
October 2025 Business Trends: AI Workforce Impact and the Flexibility Crisis
This month's trends reveal major shifts in how organizations approach AI, flexibility, and employee well-being. From the entry-level hiring crisis to the wellness program problem, leaders face hard choices about what comes next.
August 2025 Business Trends: 4 Leadership and Workplace Shifts
From hope-driven leadership to the death of SEO, August 2025 brought shifts in how we work and lead. Our monthly trends analysis reveals what forward-thinking leaders need to know.
Building High-Performance Teams Through Emotional Intelligence
Traditional team building focuses on hiring star employees, but research reveals the real secret to exceptional performance: developing emotionally intelligent norms that bring out the best in every team member.
July 2025 Trends: AI in the C-Suite, Gen Z Career Catfishing, & “Great Genes” Ad Fallout
Algorithmic execs, Gen Z job “ghosting,” and widening trust gaps are upending the business playbook — get the July analysis.
Your org chart isn’t ready for AI
While leaders focus on AI skills training, the real disruption is structural. AI agents are becoming actual team members, forcing organizations to rethink rigid hierarchies and create more fluid, responsive structures that operate at the speed of insight rather than bureaucracy.
Beyond Engagement: Why “Mattering” Is the Missing Link in Workplace Wellbeing
Traditional engagement programs alone aren’t solving employee burnout and disengagement. This post reveals why “mattering” — ensuring people know they’re valued and significant — is critical for driving meaningful workplace wellbeing and offers practical ways leaders can make a difference.
The Future of Change Management: Insights from Change Chicago 2025
Explore key takeaways from Change Chicago 2025, where industry leaders discussed the future of change management. From securing a strategic seat at the table to leveraging data and AI for organizational agility, find out how change professionals are redefining their impact and value in a rapidly evolving world.
June 2025 Business Trends
June’s snapshot of the business landscape covers three trends: a 7.5× surge in full-time content-creator roles, Gen Z’s rejection of traditional management tracks, and why brands retreating from Pride campaigns is eroding consumer trust. Read how forward-thinking companies can turn these trends into competitive advantage.
Reflecting on Social Innovation Summit 2025: San Francisco
Explore highlights from the Social Innovation Summit 2025, including trends in responsible AI, philanthropy, and leadership. Learn how 18 Coffees partners with mission-driven organizations to amplify impact through strategic social media content and digital engagement.
Resilient Leadership in the Face of Change
At this year’s Social Innovation Summit, 18 Coffees led a workshop on resilient leadership, sparking honest conversations about navigating disruption, reframing challenges, and building adaptive teams. Read our top insights and learn how your organization can thrive in the new era of change.