Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
The Consulting Questions That Defined 2025 (And What They Tell Us About 2026)
Client questions shifted in 2025—from "How do we build an AI strategy?" to "How do we get people to use the tools we bought?" Here's what our discovery calls revealed about what organizations actually need.
April 2025 Trends: Flexibility, Resilience, and AI Redefine the Workplace
April’s business landscape is being reshaped by three powerful trends: the rise of “coffee badging” as employees push back on rigid office mandates, HR’s urgent pivot to workforce resilience amid tariff-driven disruptions, and the rapid integration of AI upskilling across organizations. As leaders navigate these shifts, the imperative is clear: embrace flexibility, invest in scenario planning, and prioritize digital fluency to future-proof your workforce and culture. Discover how forward-thinking organizations are adapting-and what your next move should be.