Insights

Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.

Robin Kasner 4/13/26 Robin Kasner 4/13/26

Organizational Change Surged 183% — and Leaders' Decision-Making Is Paying the Price

Change volume surged 183% from 2020 to 2024. Research shows leaders' brains are hitting cognitive limits that undermine the decisions that matter most.

Robin Kasner 4/6/26 Robin Kasner 4/6/26

March 2026 Business Trends: AI, Burnout, Change Management

March's trends reveal a common thread: organizations are investing in new technology and strategy without investing in the capacity to change how people work. From AI adoption divides to silent burnout among high performers, these four workforce trends are shaping how leaders navigate 2026.

Robin Kasner 3/30/26 Robin Kasner 3/30/26

Your feedback culture is quietly driving people out

New research shows 14% of employees have job-hunted over bad feedback alone. Here’s what the data reveals about generational gaps and what to do about it.