Services
We help companies adapt and grow through disruption.
Our Areas of Expertise
Trusted by Industry Leaders
“The 18 Coffees team seamlessly integrated into our teams, understanding that the key to helping us innovate was speaking our language and understanding our culture. We love their approach to change management, it got our people excited about the future.”
— Vice President of People Strategies, Talent & Board Engagement at United Way Worldwide
“Everything we asked 18 Coffees to deliver was sent with creativity and passion. I was really impressed with the level of mature talent working on our account throughout the engagement. It truly showed in the work quality and strategic thinking that went into the project.”
— Digital Marketing Director, HNI Corporation
"I always struggled to articulate what a good change management strategy and plan would look like. 18 Coffees provided a strategy that delivered what I could never articulate to others properly regarding what I hoped would be in a top-notch comprehensive change plan."
— Global Conflict Solution Director, Global Accounting Network
Our Approach
All of our engagements follow our core principles: they are human-centered, technology-enabled, and co-created with you.
Each project follows four main phases (definition, discovery, development, and delivery), and each phase is designed to bring your people into the process, not keep them at arm’s length.
The result is strategy your team can actually use—because they helped build it.
Our results speak for themselves: more resilient teams, increased technology adoption, and better overall performance as reported back from our clients in post-engagement surveys.
Frequently Asked Questions About Our Consulting Services
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We have a broad range of industry experience, including retail, consumer packaged goods (CPG), media and entertainment, healthcare, nonprofit and philanthropy, higher education, manufacturing, travel and hospitality, public sector/government, technology, food and beverage, B2B, political advocacy and social impact, and agriculture.
View our case studies for more about how we deliver results for our clients in these industries. -
Each project follows four main phases (definition, discovery, development, and delivery), the length of which depends on the project scope. Our overall engagements are typically between three to six months for strategy development. Implementation delivery, if part of the scope of work, is typically negotiated separately depending on your implementation support needs.
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We measure success by the impact our work creates: faster technology adoption as measured by adoption rates and usage percentages; stronger employee engagement that shows up in employee surveys and participation rates; increased retention as shown in reduced turnover and longer average tenure; clearer decision-making and faster delivery that shows up in time-to-market and projects completed on schedule; revenue growth as measured by sales data and more money in the bank.
The right metrics vary for each engagement, but our focus is on real behavior change and outcomes that show lasting value, not just short-term wins. -
Our expertise in change management helps drive actual adoption of new technologies like AI tools, helping you move past the hype into driving actual business value. AI adoption starts with building trust, and 18 Coffees’ human-centric approach ensures both increased performance and cultural alignment.
Read more about our approach to AI strategy and implementation. -
Yes! We offer free 30-minute consultations. Reach out to schedule time with us, and we’d be happy to discuss your project or training needs.
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The 18 Coffees team is based in Chicago, Illinois, and many of our clients are located within the United States. But we also work with teams from all over the world, including from countries with non-native English speakers.
Read about a recent global leadership summit we facilitated for a client based in Europe, attended by leaders from around the world.
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