Insights

Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.

March 2026 Business Trends: AI, Burnout, Change Management

March's trends reveal a common thread: organizations are investing in new technology and strategy without investing in the capacity to change how people work. From AI adoption divides to silent burnout among high performers, these four workforce trends are shaping how leaders navigate 2026.

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How AI is Changing Change Management

Imagine a rollout for a new internal platform at a large nonprofit. Normally, managers of change would need to wait for survey data or watercooler complaints to reveal whether the change was landing. But now, with AI tools scanning real-time sentiment in Slack and Teams messages, a dip in enthusiasm can surface before anyone fills out a form.

This is what AI is unlocking for change leaders: not just new efficiencies, but entirely new forms of practice. With new AI tools, change management is being rewritten.

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