Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
March 2026 Business Trends: AI, Burnout, Change Management
March's trends reveal a common thread: organizations are investing in new technology and strategy without investing in the capacity to change how people work. From AI adoption divides to silent burnout among high performers, these four workforce trends are shaping how leaders navigate 2026.
Your AI Initiative Is Stuck in IT — Here’s What That’s Actually Costing You
Most organizations hand AI to IT by default — then wonder why adoption stalls. Here’s how to recognize the IT-ownership trap and build a governance model that actually delivers business results.
The Consulting Questions That Defined 2025 (And What They Tell Us About 2026)
Client questions shifted in 2025—from "How do we build an AI strategy?" to "How do we get people to use the tools we bought?" Here's what our discovery calls revealed about what organizations actually need.