Client Success Stories
See how we've partnered with organizations across industries to navigate complex change and deliver measurable results.
Every engagement at 18 Coffees starts with a simple belief: organizations that build the muscle for continuous adaptation outperform those that plan for one specific future. The case studies below represent a cross-section of our work across organizational change management, HR consulting, strategic communications and marketing, AI strategy, and leadership training.
ACLU Case Study: Empowering Influencer Advocacy for the Know Your Rights Campaign
18 Coffees partnered with the ACLU to design an influencer content hub strategy for the Know Your Rights campaign, equipping the organization to activate creators at scale during a pivotal moment for civil liberties.
Simple Mills Case Study: Building the Marketing Foundation for a Breakout CPG Brand
18 Coffees partnered with Simple Mills at its earliest stage to launch the brand’s first social media communities and marketing strategy, driving 135% average audience growth and building the organizational infrastructure for scale.
Large County Government Agency Case Study: Strategic Planning & Leadership Development for Public Sector Transformation
18 Coffees partnered with a large county government agency to finalize and implement a multi-year strategic plan while building organizational adaptability through targeted leadership training and change management.
Obama Foundation Case Study: Designing a Measurement Framework for the Chicago Strategic Plan
18 Coffees partnered with the Obama Foundation to design a measurement framework for their five-year Chicago Strategic Plan, turning ambitious community investment goals into actionable, trackable metrics.
Leading Health Care Philanthropy Case Study: Organizational Change Management for Major Nonprofit Transformation
18 Coffees partnered with one of America’s largest health philanthropies to lead a major organizational transformation, guiding the design and merger of key departments with measurable gains in morale and engagement.
United Way Worldwide Case Study: Driving Network-Wide Transformation & Change Management
Discover how our consulting firm guided United Way Worldwide through a multi-year network-wide transformation, implementing robust change management and innovation strategies for over 1,100 chapters.
