Pandora (SXM Media) Case Study: Enhancing Leadership & Navigating Organizational Change
The Challenge: Adapting to Rapid Organizational Shifts & Remote Work
Pandora, a leading entertainment streaming service under SXM Media, faced significant internal changes, including company mergers, new remote work dynamics due to COVID-19, and evolving workflows. Their Training and Enablement team needed a fresh, impactful curriculum to equip their Client Service People Leaders and broader organization to effectively manage these transitions and foster sustained success.
Our Solution: Tailored Change Management & Leadership Training Programs
We partnered with Pandora's Training and Enablement team to develop and deliver a comprehensive series of training sessions and workshops. Our approach focused on equipping leaders and individual contributors with practical tools and skills for navigating change, improving communication, and enhancing people management capabilities across various departments.
Key Services Delivered:
Leadership Training
Change Management Consulting
Virtual Training Facilitation
People Management Workshops
Tangible Impact: Driving Satisfaction, Skill Development & Organizational Success
Our engagement began as a targeted annual training series for Client Service People Leaders and quickly expanded into a year-long, organization-wide initiative due to its immediate success. Participants reported a +20% increase in training satisfaction, praising the practical tools and engaging facilitation. We successfully trained 36 managers, directors, and VPs, enhancing their empathy, communication, and change leadership skills. The program fostered a proactive approach to managing stress, communicating effectively, and cultivating a growth mindset, directly contributing to broader organizational success for SXM Media.
"They're extremely reliable; nothing slipped through the cracks. Additionally, they were forward-thinking. They brought items to our attention weeks in advance so we had time to make informed decisions."
— Charissa Stowers, Director of Training & Enablement at SXM Media
Project Details:
Project Length: 12 Months
Client Location: New York, NY
Industry: Entertainment & Media
Client Type: Large Enterprise
Ready to navigate your own organizational changes? Contact us to discuss how our training and workshop facilitation expertise can benefit your team.
