Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
After a Reorg, Map the Real Workflow Before Designing the Comms Plan
Reorgs change reporting lines. They rarely change how work actually flows. In the first 90 days after a reorg, the highest-value comms work is mapping informal influence, friction points, and the network of trusted relationships that carry decisions across teams. Then the messaging can start.
Organizational Change Surged 183% — and Leaders' Decision-Making Is Paying the Price
Change volume surged 183% from 2020 to 2024. Research shows leaders' brains are hitting cognitive limits that undermine the decisions that matter most.