18 Coffees co-founder Caleb Gardner was featured in Forbes Communications Council with a key insight on internal communications and organizational change. In the February 2026 article “The New Role of Internal Communications: From Corporate Gatekeeper to Value Creator,” Caleb highlights how misaligned narratives during high-stress change moments—especially around AI adoption—create an instant trust gap between what leaders say externally and what employees experience internally. His recommendation: establish a cross-functional sync meeting to ensure one cohesive narrative across the organization.