18 Coffees co-founder Caleb Gardner was featured in Forbes Communications Council with a key insight on internal communications and organizational change. In the February 2026 article “The New Role of Internal Communications: From Corporate Gatekeeper to Value Creator,” Caleb highlights how misaligned narratives during high-stress change moments—especially around AI adoption—create an instant trust gap between what leaders say externally and what employees experience internally. His recommendation: establish a cross-functional sync meeting to ensure one cohesive narrative across the organization.

Discover how to avoid common pitfalls in human-centric communications. Our co-founder, Caleb Gardner, shares insights on creating systems and governance around tone of voice to ensure authenticity and consistency in organizational communications.

Employee burnout is a growing challenge in today’s fast-paced workplace, but internal communications professionals hold the key to driving meaningful change. In this Forbes feature, 18 Coffees cofounder Caleb Gardner shares insights on how leaders can bridge the gap between purpose and mental health, alongside 15 other experts offering actionable strategies to foster well-being, trust, and resilience at work.