Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
Your AI Initiative Is Stuck in IT — Here’s What That’s Actually Costing You
Most organizations hand AI to IT by default — then wonder why adoption stalls. Here’s how to recognize the IT-ownership trap and build a governance model that actually delivers business results.
Looking Back to Look Ahead: November 2025 Business Trends
November revealed critical shifts in AI adoption, workforce models, and leadership confidence. Here's what organizations need to know.
The Mistake Driving Entry-Level Extinction
Companies think they can eliminate entry-level jobs with AI. But they're defining work wrong—and the organizations that succeed will build new paradigms.