Insights

Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.

Robin Kasner 12/18/25 Robin Kasner 12/18/25

The Consulting Questions That Defined 2025 (And What They Tell Us About 2026)

Client questions shifted in 2025—from "How do we build an AI strategy?" to "How do we get people to use the tools we bought?" Here's what our discovery calls revealed about what organizations actually need.

Caleb Gardner 3/12/25 Caleb Gardner 3/12/25

Leading Through Change: Change fatigue is real—here's how to lead through it

Change fatigue can derail organizational progress, but intentional leadership can prevent burnout and disengagement. Explore five practical steps to help your team navigate continuous transformation.