Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
Your AI Initiative Is Stuck in IT — Here’s What That’s Actually Costing You
Most organizations hand AI to IT by default — then wonder why adoption stalls. Here’s how to recognize the IT-ownership trap and build a governance model that actually delivers business results.
January 2026 Business Trends: When AI Promises Meet Ground Truth
CEOs report AI saves them 8+ hours weekly; employees say less than 2 hours. RTO compliance surged as economic anxiety shifted workplace power. Corporate social responsibility rhetoric retreated. January's trends reveal widening gaps between how leaders perceive change and how workers experience it.