Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
The Consulting Questions That Defined 2025 (And What They Tell Us About 2026)
Client questions shifted in 2025—from "How do we build an AI strategy?" to "How do we get people to use the tools we bought?" Here's what our discovery calls revealed about what organizations actually need.
October 2025 Business Trends: AI Workforce Impact and the Flexibility Crisis
This month's trends reveal major shifts in how organizations approach AI, flexibility, and employee well-being. From the entry-level hiring crisis to the wellness program problem, leaders face hard choices about what comes next.
Your AI rollout has a trust problem—here's how to fix it
AI adoption is reshaping workplaces, but employee trust is the key to success. Learn five practical strategies to guide your team through this transformative moment, address anxiety, and unlock engagement in your AI rollout.