Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
March 2026 Business Trends: AI, Burnout, Change Management
March's trends reveal a common thread: organizations are investing in new technology and strategy without investing in the capacity to change how people work. From AI adoption divides to silent burnout among high performers, these four workforce trends are shaping how leaders navigate 2026.
October 2025 Business Trends: AI Workforce Impact and the Flexibility Crisis
This month's trends reveal major shifts in how organizations approach AI, flexibility, and employee well-being. From the entry-level hiring crisis to the wellness program problem, leaders face hard choices about what comes next.
Beyond Engagement: Why “Mattering” Is the Missing Link in Workplace Wellbeing
Traditional engagement programs alone aren’t solving employee burnout and disengagement. This post reveals why “mattering” — ensuring people know they’re valued and significant — is critical for driving meaningful workplace wellbeing and offers practical ways leaders can make a difference.