Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
January 2026 Business Trends: When AI Promises Meet Ground Truth
CEOs report AI saves them 8+ hours weekly; employees say less than 2 hours. RTO compliance surged as economic anxiety shifted workplace power. Corporate social responsibility rhetoric retreated. January's trends reveal widening gaps between how leaders perceive change and how workers experience it.
The Mistake Driving Entry-Level Extinction
Companies think they can eliminate entry-level jobs with AI. But they're defining work wrong—and the organizations that succeed will build new paradigms.
Your AI rollout has a trust problem—here's how to fix it
AI adoption is reshaping workplaces, but employee trust is the key to success. Learn five practical strategies to guide your team through this transformative moment, address anxiety, and unlock engagement in your AI rollout.