Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
March 2026 Business Trends: AI, Burnout, Change Management
March's trends reveal a common thread: organizations are investing in new technology and strategy without investing in the capacity to change how people work. From AI adoption divides to silent burnout among high performers, these four workforce trends are shaping how leaders navigate 2026.
The Consulting Questions That Defined 2025 (And What They Tell Us About 2026)
Client questions shifted in 2025—from "How do we build an AI strategy?" to "How do we get people to use the tools we bought?" Here's what our discovery calls revealed about what organizations actually need.
Looking Back to Look Ahead: November 2025 Business Trends
November revealed critical shifts in AI adoption, workforce models, and leadership confidence. Here's what organizations need to know.
The Mistake Driving Entry-Level Extinction
Companies think they can eliminate entry-level jobs with AI. But they're defining work wrong—and the organizations that succeed will build new paradigms.
Getting your team started with A.I.
AI is already transforming workplaces across industries. Learn how leaders can guide their teams through strategic, ethical, and effective adoption of artificial intelligence tools.