Insights

Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.

January 2026 Business Trends: When AI Promises Meet Ground Truth

CEOs report AI saves them 8+ hours weekly; employees say less than 2 hours. RTO compliance surged as economic anxiety shifted workplace power. Corporate social responsibility rhetoric retreated. January's trends reveal widening gaps between how leaders perceive change and how workers experience it.

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