The arrival of GenAI to the tech ecosystem offers endless potential for creative problem solving and innovation in the workplace. However, as explored in the Social Innovation Summit 2024 Breakout Workshop “Using GenAI to Enhance Communications,” hosted by 18 Coffees, its enigmatic nature invites ambiguity, and with it, feelings of overwhelm for potential users.  “It’s hard to apply generative AI consistently because there is no shared definition of what AI is; there are too many applications and implications,” says 18 Coffee’s Managing Partner Caleb Gardner.