Insights
Thoughts on change management, innovation strategy, marketing strategy, and the future of work from 18 Coffees.
The Consulting Questions That Defined 2025 (And What They Tell Us About 2026)
Client questions shifted in 2025—from "How do we build an AI strategy?" to "How do we get people to use the tools we bought?" Here's what our discovery calls revealed about what organizations actually need.
Overcoming Resistance to Change
Resistance to change is natural—but it doesn’t have to derail your transformation efforts. Explore practical ways to anticipate, address, and even celebrate resistance, with proven strategies for communication, stakeholder engagement, and leadership support.
AI Disruption: The Quiet Revolution Reshaping Business Strategy
While political headlines dominate, a quieter revolution is underway. AI agents are transforming industries, reshaping business strategies, and demanding adaptable leadership. Explore how this shift impacts organizations and what leaders must do to stay ahead.